Pretty good product with no customer service

Say it if you mean it...
XY fan
Posts: 148
Joined: 24 Mar 2022 10:58

Re: Pretty good product with no customer service

Post by XY fan »

Speaking of service however, shouldn't you be able to upgrade to a Lifetime license for less than 60$ if you do it within a month or so of buying your standard license?

After all, Lifetime License = 80$. Standard license 40$ + Upgrade 60$ = $100. If you upgrade after several months then fair enough, but within a month maybe a concessional upgrade would be appropriate?

WirlyWirly
Posts: 195
Joined: 21 Oct 2020 23:33
Location: Through the Looking-Glass

Re: Pretty good product with no customer service

Post by WirlyWirly »

Sounds like my guy didn't go all-in from the get go :naughty:

I went all-in after only a couple days into my trial, and then there was a black friday sale (50% off) a week or two later. I wasn't even mad, it was totally worth the full purchase price. I did share the deal though and I know of a handful of people who bought a license.

XY fan
Posts: 148
Joined: 24 Mar 2022 10:58

Re: Pretty good product with no customer service

Post by XY fan »

When I try to buy the Upgrade License for $59.95, even though the site says $59.95, when I click on BUY NOW, it comes up with $79.95?

A glitch somewhere?

admin
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Re: Pretty good product with no customer service

Post by admin »


XY fan
Posts: 148
Joined: 24 Mar 2022 10:58

Re: Pretty good product with no customer service

Post by XY fan »

Thanks, And yes, I did go through that and when I get to the PayPal/Visa pop-up it says 79.95.

admin
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Joined: 22 May 2004 16:48
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Re: Pretty good product with no customer service

Post by admin »

Cannot explain. It is working here, and customers are buying upgrades for the discounted price all the time. Never got any such complaints. :|

XY fan
Posts: 148
Joined: 24 Mar 2022 10:58

Re: Pretty good product with no customer service

Post by XY fan »

Yep - still doing it here. When the box headed "XYplorer Checkout" pops up it says $79.95 not $59.95.

Oh well, no hurry I guess. I only bought XYplorer two weeks ago so plenty of time for the problem to get fixed before I need to do something. I just love it BTW - most interesting piece of software I have ever bought. With tongue firmly in cheek, I am not sure I would call it "productivity" software however, because I could customize it forever.

XY fan
Posts: 148
Joined: 24 Mar 2022 10:58

Re: Pretty good product with no customer service

Post by XY fan »

Mystery solved.

The PayPal box was coming up with 79.95 AUD - which is the correct conversion of 59.95 USD. But because 79.95 was the same number as 79.95 USD for the new lifetime purchase, I was assuming .......

Anyway, I am now fully paid-up.

admin
Site Admin
Posts: 59751
Joined: 22 May 2004 16:48
Location: Win8.1 @100%, Win10 @100%
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Re: Pretty good product with no customer service

Post by admin »

Ah, what a mean coincidence. Good for both of us that you solved the mystery. :)

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